TERMS AND CONDITIONS

1. Introduction

Welcome to Sokowave. These Terms and Conditions govern your access to and use of our classified marketplace platform located at https://www.sokowave.co.ke (referred to as “Sokowave,” “we,” “our,” or “us”). By using our platform, you agree to comply with these terms. If you do not agree, you should not access or use Sokowave.

Sokowave is a classified marketplace where users list items for sale and interact with potential buyers. Sokowave does not handle or facilitate transactions between buyers and sellers, including payments, returns, or refunds. The only transactions facilitated on our platform involve boosting listings and subscribing to seller plans.

2. User Eligibility

By using Sokowave, you affirm that you are at least 18 years old, or that you have obtained consent from a legal guardian if you are under 18. You agree to use the platform in compliance with all applicable laws and regulations.

3. Account Registration

3.1 Creating an Account

To access certain features on Sokowave, such as posting listings or boosting ads, you must create an account. You agree to provide accurate and complete information during registration and to keep your account details updated.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately if you suspect any unauthorized use of your account. Sokowave is not responsible for any loss or damage resulting from unauthorized access to your account.

4. User Responsibilities

4.1 Posting Listings

When posting a listing on Sokowave, you agree to comply with the following rules:

  • Accurate Information: You must provide accurate descriptions, pricing, and other information for the items you are listing.
  • Responsibility for Transactions: Sokowave is not involved in buyer-seller transactions. You are solely responsible for managing your interactions, negotiating, and finalizing any sales outside our platform.

4.2 Communication with Buyers and Sellers

Sokowave provides an in-platform messaging system to facilitate communication between buyers and sellers. You agree to:

  • Use Respectful Language: Communicate in a professional, respectful, and non-abusive manner.
  • Compliance with Laws: Follow all applicable laws regarding transactions, including tax obligations, when interacting with other users.

4.3 Prohibited Activities

You agree not to engage in any of the following:

  • Posting false, misleading, or fraudulent content.
  • Listing illegal or counterfeit items.
  • Attempting to hack or bypass any security measures on Sokowave.
  • Using the platform for spamming or other unauthorized commercial activities.

5. Paid Services: Boosting and Listing Plans

Sokowave offers paid services, including boosting listings and subscribing to enhanced listing plans. By purchasing any paid service, you agree to the following terms:

5.1 Payment and Billing

  • Payments for boosting and listing plans must be made through the payment methods we provide, such as Mpesa.
  • All fees are due at the time of purchase and are non-refundable, except as provided in our Refund Policy for subscription-related payments.

5.2 Boosting Visibility

Boosting a listing increases its visibility on the platform. However, Sokowave does not guarantee a specific outcome (e.g., higher sales or views) from boosting a listing.

6. Google Ads and Advertising

Sokowave uses Google Ads to display ads on our platform. By using Sokowave, you agree that Google Ads may place tracking cookies on your device and collect certain information to display personalized ads. For more information on how your data is collected and processed, please refer to our Privacy Policy.

7. User Content

7.1 Ownership of Listings

You retain ownership of the content you post on Sokowave, including text, images, and other materials. By posting content, you grant Sokowave a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content on the platform.

7.2 Removal of Content

Sokowave reserves the right to remove or modify any listings or content that violate these Terms and Conditions, or for any other reason at our sole discretion.

8. Buyer-Seller Transactions

8.1 Independent Negotiations

Sokowave does not participate in the negotiation, sale, or purchase of items listed on the platform. Buyers and sellers are solely responsible for managing transactions, including payments, shipping, and handling. Sokowave is not liable for any disputes, fraud, or loss arising from such transactions.

8.2 Disputes

Any disputes that arise between buyers and sellers must be resolved independently. Sokowave is not responsible for mediating or resolving disputes, and we do not offer buyer protection or seller guarantees.

9. Limitation of Liability

9.1 Platform Availability

Sokowave is provided on an "as is" basis without any guarantees regarding the availability, accuracy, or reliability of our services. We strive to ensure that the platform operates smoothly but do not guarantee uninterrupted access.

9.2 No Liability for Transactions

Sokowave is not liable for any damages, losses, or claims arising from transactions between buyers and sellers. All transactions are conducted at your own risk.

9.3 Indirect Damages

In no event will Sokowave, its employees, or affiliates be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the platform.

10. Termination and Account Suspension

We reserve the right to suspend or terminate your account at any time, with or without notice, for violating these Terms and Conditions, engaging in prohibited activities, or for any other reason at our sole discretion.

11. Changes to the Terms and Conditions

Sokowave may update these Terms and Conditions at any time. We will notify you of any significant changes by posting the revised terms on this page. Your continued use of the platform after any changes indicates your acceptance of the updated terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any legal disputes arising from your use of the platform will be subject to the exclusive jurisdiction of the courts in Kenya.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, you can reach us at:

  • Email: support@sokowave.co.ke
  • Phone: +254 735 119549
  • Address: Sokowave, Nairobi, Kenya
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