1. Introduction

This Billing Policy outlines the terms and conditions regarding payments, billing procedures, and subscription services offered by Sokowave. By using our platform and engaging in any paid services, you agree to comply with this policy.

2. Payment Methods

Sokowave accepts various payment methods for our services, including but not limited to:

• Credit and Debit Cards: Visa, MasterCard, and other major credit card providers.
• Mobile Payments: Payments via Mpesa or other mobile payment services available in Kenya.

All payment methods are subject to availability and may change at our discretion.

3. Subscription Plans

Sokowave offers different subscription plans for sellers, including listing boosts and enhanced visibility options. Details of each plan, including pricing and features, can be found on our website.

• Billing Cycle: Subscriptions are billed on a recurring basis (monthly, quarterly, or annually) depending on the selected plan.
• Trial Periods: Sokowave may offer trial periods for certain services. During the trial, you will not be charged. However, you will be prompted to select a paid plan before the trial period ends.

4. Charges and Fees

• Listing Fees: Fees may apply for listing items on Sokowave. Charges will be displayed during the listing process.
• Boosting Fees: If you choose to boost your listing for increased visibility, the corresponding fees will be clearly communicated before you finalize your payment.

5. Invoicing

Upon successful payment, you will receive an electronic invoice summarizing your purchase. This invoice will be sent to the email address associated with your Sokowave account.

• Invoice Details: Each invoice will include the following information:
  • Itemized list of services purchased.
  • Total amount charged.
  • Payment date.
  • Payment method used.

6. Billing Disputes

If you believe there is an error in your billing statement or invoice, you must contact Sokowave within 30 days of the charge date. Please provide detailed information about the disputed charge. We will investigate and resolve the issue as soon as possible.

• Contact Information: Billing disputes should be directed to support@sokowave.co.ke.

7. Refunds and Cancellations

Due to the nature of our services, all fees paid for subscriptions, listings, and boosting plans are non-refundable.

• Cancellation of Subscription: You may cancel your subscription at any time before the next billing cycle. Cancellations will take effect at the end of the current billing period, and you will retain access to the subscription features until then.

8. Changes to Billing Policy

Sokowave reserves the right to modify this Billing Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

• User Notification: We will notify users of any significant changes via email or through the Sokowave platform.

9. Contact Information

For any questions or concerns regarding this Billing Policy, please contact us at:

• Email: support@sokowave.co.ke
• Address: Billing Department, Sokowave, Nairobi, Kenya